Testimonials

“I can’t count the number of technological mishaps, mysteries and (potential) catastrophes Alan Klein has resolved for me, each time with a saintly patience and a healthy dose of humor. There’s a calm about Alan that quickly reduces the level of stress that would otherwise cripple me the moment anything goes wrong with my devices. But Alan has done more than just fix things. He has fundamentally changed my relationship with technology by giving me lessons in how to manage my emotions around it. As a result, I've been able to take a more thoughtful approach to my devices to the point where, at times, I've even been able to work through some of the smaller issues on my own - something I never would have thought possible. In that sense, Alan isn’t just a problem solver. He’s a teacher.”

Jim Farber
Music and culture writer for The New York Times, The Guardian, Billboard, the BBC, and was chief music critic for the New York Daily News for 25 years
“As a Baby Boomer-Luddite, I don’t know what I would do without Alan Klein to walk me through my (many) techno-crises. He’s got the brain of a computer nerd with the soul of a therapist, so not only can he answer all my specific questions, he’s got a great screen-side manner that helps me hear what he’s saying even when I just want to break into tears and throw my laptop out the window. I still resist using any new technology post ATM machines and flip phones — but with Alan to guide me, I hope to survive well into this century!”

Jaffe Cohen
Creator & Emmy-nominated Writer of
Ryan Murphy’s Feud
“I’ve had the pleasure of working with Alan for a decade. We align in our work ethic and we both have the often overlooked ability to connect with clients at the human level, explaining even the most technical issues to them using easy-to-understand language. Most importantly, we make our clients feel comfortable and cared for, going above and beyond the technical tasks at hand. This has led to long-term relationships with clients that have lasted over many years. It’s a win-win for both the client and provider.”

Erik Smith
Technology Services Technician, Tier 2
Macktez

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